Returns Policy

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Returns Policy

3D® WARRANTY

3D® Warranty guarantees 3D® products to be free from defects in materials and workmanship for the period of one (1) year after retail purchase from an authorized 3D® Mats Malaysia Sdn Bhd Reseller.

This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear, operation, willful abuse, or modification. Furthermore, it does not cover consequential damage or inconvenience caused by non-operation of the product. This warranty is non-transferrable.

If a 3D® product is suspected to be defective, contact customer service at  info.my@3dmats.com.

Please include:
  • A photo of the product you received
  • A photo of the product’s tag
  • A photo of the defect
  • An overall photo of your vehicle
  • A proof of purchase for the warranty claim

All warranty returns require a Return Merchandise Authorization (RMA) number clearly marked on the outside of the carton being returned. The entire row must be returned, not just suspected defective part(s), shipped freight prepaid (unless otherwise specified). 3D® reserves the right to repair or replace the product.

A return label will be issued once photos are sent and and the warranty claim is approved. Additional photos or clarification may be requested from the customer in order to get a warranty claim approved. Customer Service will notify the customer of rejected claims.

All returns must be shipped to the following address & be sure to include a copy of RMA Form.

 

3D MATS MALAYSIA SDN BHD

1, Jalan TPP 5/6,

Taman Perindustrian Puchong,

47100 Puchong,

Selangor, Malaysia.