Frequently Asked Questions

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Frequently Asked Questions

Q & A

Our custom fit liners are 3D® digital measured to exact contours of your vehicle. So it is critical to enter the correct Make (e.g., Honda), Model (e,g. City) and Model Year (e.g., 2017).

We recommend to only use mild dish soap with a soft bristle brush. Do not use any cleaners with bleach.

While all our floor liners are three layers, the main differences is the top layer.

Kagu is our stylish carbon fiber looking lightweight rubberized liner.

Glory is our carpeted style liner made of superior nylon imported from Europe

Our warehouse is located in Puchong, Selangor and shipping duration will take around 2-3 business days

Most orders are shipped within 24-48 hours (1-2 Business Days) after payment is verified.

Our mats/liners are not designed to accommodate vehicles with vinyl flooring.

We’re continually adding new car models, please contact us via email at info.my@3dmats.com. We also have Trim-To-Fit & Universal liners available.

Yes, Our 3D® liners/mats are designed to fit without any floor liners/mats.

Our liners carry 1 Year Limited Warranty – see our website for details.

Our Customer Service Team will only work directly with you; please send a message at info.my@3dmats.com. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

Our Customer Service Team will only work directly with you, please contact us at info.my@3dmats.com, and we’ll help you with product exchange. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

Our Customer Service Team will only work directly with you, please contact us at info.my@3dmats.com, and we will respond to any concern you may have. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

You don’t have to worry unless the box is opened. We will file a shipping damage claim with the carrier so immediately contact our Customer Service Team via info.my@3dmats.com to help you with this concern. Please note: In all cases, pictures are required to verify shipping damage.

Sorry, no phone orders will be accepted at any time. However, you can contact us via WhatsApp (+6011 3389 0899)

We have a total of 3 colours which consist of Black, Beige and Grey. However based on feedback from previous customers, black is the most popular colour as:

  • Easy to maintain and clean
  • Stains does not show up easily
  • Black colour matches nicely with Grey, Beige or Black interiors

Our liners are designed for vehicles with automatic transmissions only. However, we do have other Trim-To-Fit liners and Universal options available.

Our Customer Service Team will only work directly with you, you may email us at info.my@3dmats.com. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

What else?

Don’t worry. Send us a message on our support email:info.my@3dmats.com and you’ll get a speedy response from our top-notch customer support team.